RMA is a “Return Merchandise authorization” Product return / RMA extension is designed to manage product return for an order and easily track progress. The customer can request to return a newly purchased product, check a product return status, or print a product return form.

In terms of definition:

“Numbered authorization provided by a (usually distant) seller to permit the buyers to return an item for refund. The buyer is instructed to mark this number on the packages and on the refund-request Form or Letter”

The extension helps in processing of returning a product in order to receive a refund, replacement, or repair during the product's warranty period. This is very easy to plug-in in to the magento as 91% customer before purchasing on the website look for the product return and money refund process then they proceeds for final purchasing.

Features:

1. Flexible email notifications management.
2. Requests history
3. Intuitively understandable frontend interface
4. Option to return one product per order
5. Ability to refund/replace separate bundle product components